The special event delivery and the extra hustle
They don’t happen often. And they are unpredictable. In other words they could show up anywhere. Additionally there isn’t always a clue. Therefore, it’s possible to overlook its presence, until the delivery is done. Also it’s not a racoon, or a snake. Although the season to keep an eye out for both, is underway. It’s a bit more subtle than that, which is why it’s easy to miss.
This is a good time to cut to the chase. It’s the special event delivery. Sometimes they are large birthday celebrations. Other times they are large family gatherings. On occasion they are impromptu office gatherings that turn into a bonus for a diligent courier. However, they all have one thing in common. A larger than average delivery order.
Most couriers anticipate more items in larger orders. In fact, one of the first things to check after accepting an offer from the queue is how many items are in the delivery. This is especially important with pizza merchants. Furthermore, this applies to the courier using a delivery app. Knowing what to expect at the pickup location is an advantage for the courier. It is a fundamental way to work toward a flawless pickup.
Pro Tip: Having extra pizza bags is an advantage. Not only does it keep food hot and fresh but also makes it easier to carry in large quantities.
The Special Event Delivery
The first clue to the special event delivery is the larger than average item count. Particularly with pizzas. It’s a basic leap of logic. More pizza equals more people. Even if Bigfoot is there. If there are eight pizzas, Bigfoot isn’t eating more than two pizzas. Therefore six pizzas means more people. People that aren’t scared of Bigfoot.
The check in. Another tell-tale sign of a special event delivery (aside from Bigfoot) is the check in. For example, the courier has not even made it to the pickup location, and a message from the delivery customer arrives first. This is usually a special request on smaller deliveries. However, larger deliveries, are usually well planned. Therefore, small details are often handled when the order takes place.
With this in mind, the check in on a special event delivery is about assurance. By the time the courier is on the way to pickup the order, it’s go time. Guests are likely already arriving at the drop-off location. Although it’s possible to rework everything, if something goes wrong, nobody wants to. Therefore, a quick check-in call to the courier, is real time assurance that everything is all set. No last minute surprises.
The Extra Hustle
No last minute surprises. A quick check-in so the courier knows it is actually nine pizzas. Plus the two, one gallon jugs, of tea. Must remember to remind the courier about the tea, don’t forget the tea.
Meanwhile the courier is only just pulling up to the merchant. However, the delivery is not late. In fact, the courier has arrived early. Therefore it is a good time to scan the items list again. There are two, one gallon jugs of tea. Must remember two jugs. Don’t forget the tea. The courier is making a mental list, when there is an incoming phone call.
Catching the phone call, and then confirming details with a friendly disposition, is the essence of extra hustle. It is also a mark of professionalism. The special event delivery is an opportunity to showcase that professionalism. Before, during and after, the delivery. Especially considering many special event deliveries are, meet at the door, deliveries. It’s another way to personalize the quality of the courier’s service. Stay safe out there.
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