The margin of error in delivery and the bottom line
A delivery completion is the primary goal of the courier. Along the way there are ups and downs. Also there are hills to climb, and valleys to cross. The process of completing a delivery is the work a courier does. It can involve different methods, and there’s more than one way to reach a destination. Just because GPS navigation suggests a route, doesn’t mean the courier must follow it. A suggested route is just that. Suggested.
With this in mind, there are times when the courier is right, and the GPS is wrong. The GPS may not know why it is wrong. Furthermore, it isn’t up to the courier to correct the GPS. In fact, the GPS is likely off the mark because of a human mistake. Although there is always a margin of error in a mapping system, big glitches have root causes. In other words if the map says you’re there, and you’re not, it’s a big glitch with a root cause.
GPS navigation is convenient. It’s also easy because driving to a pin on a map, isn’t the same as flash learning common landmarks. Or, memorizing a route by the turns left, or the amount of turns right. The amount of turns are just the start. At least two of the major intersecting roads need to be quickly memorized. Then the amount of turns is more relevant. From there the final street name. And then the rules of addresses are the final guide to the correct drop-off location.
The Margin of Error in Delivery
As described above, the delivery experience is different when there’s no surefire tell all like GPS. In fact, having a handheld mapping system is a bonus for the courier. Additionally it saves time, and resources. Especially when compared to the old school way of delivery. Yet, when it comes to drop-off accuracy, the margin of error, is something to be mindful of.
Whether old school search and find, or modern GPS navigation, there’s always a margin of error in the mix. For example, the location pin. It would be ideal if the location pins on the GPS map were one hundred percent accurate, one hundred percent of the time. However there are times when they are only close. And other times, they are completely off. The occasions when the GPS pin is off by a large margin, are when the glitch is likely human error.
The margin of error in the example above is a human one. Perhaps the delivery customer put in the wrong zip code. Or maybe there was a misspelling in the address. Whatever the case may be, the courier must adapt to the margin of error and achieve a delivery completion. It is also important to remember it is rare to encounter issues with pin locations and address glitches. However, when they do happen, it is helpful to know the most likely reason why.
The Bottom Line
Knowing the most likely reason why there is an issue, or a glitch, is one of the quicker ways to get to a resolution. For example, following the location pin to the exact location and learning it’s wrong. The pin, not the address. However, it was easy to spot because the back up clues were in place.
The back up clues are basic and include the house numbers, or the mailbox numbers. And if for some reason those are not available, there is the process of elimination. Which is counting back from the closest available mailbox, or house numbers. Furthermore, this is a great way to double check the accuracy of the GPS system. Can’t be too careful with that margin of error. Stay safe out there.
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