The direct relationship of the drop-off to delivery quality
One of the top reasons to get an at home delivery is convenience. Whether saving time, or saving dinner, it is a bonus to an evening at home. Furthermore, the more successful and stress free the at home delivery, the happier the at home delivery customer. This can turn into a positive earnings situation for the courier. At the very least it could mean a positive rating or two.
With this in mind, the efforts of the courier do not always go unnoticed. There may be long stretches where it feels like it’s all routine. However, that day to day grind has a direct relationship to delivery quality. In fact, consistency is one of the things making the at home delivery service, such a convenience. Additionally, a consistently accurate courier, gives the whole system a positive reputation. This means the next courier will benefit from the positive work ethic of the conscientiously accurate courier.
This train of thought has more than a few junctions. For example, the direct relationship between the drop-off and delivery quality. The drop-off of the delivery is the most important part. Not only is it the end of the delivery, but also it is the last chance with the delivery customer. Even a leave at the door drop-off is one last chance to make a positive impression.
The direct relationship of drop-off to delivery quality
One last chance to make a positive impression. Therefore leave the delivery items where the outward swinging door will still open. The door should not strike the food when opened. Even if this means setting the items on a table or a chair close to the door. The picture of the drop-off location will show proof of delivery. And the delivery customer will know the location of the delivery items.
Those details may seem small but they make a world of difference. So does the meet at the door drop-off. Or the hand it to me, delivery. These drop-offs mean there will be a customer waiting at the drop-off location. This is a good chance to make a quality delivery impression. From the placement of the ride, to the greeting at the door, the hand it to me delivery is the real deal. And it has a direct relationship with delivery quality.
Similarly, thermal heat bags and pizza heat bags are the mark of a dedicated courier. There is also a difference in the quality of the hot fresh food. Likewise the delivery customer appreciates the attention to detail. When the courier cares about the quality of the delivery, it shows.
Quality Control
During the pickup phase of the delivery there is a chance to message the customer. It can be an introduction. Or it can be a delivery update. However, it is a good way to greet the customer. Particularly if there is a wait time at the pick-up merchant. Furthermore, it keeps the courier informed. Knowing a message will get an answer, matters. Particularly at the drop-off location.
The drop-off location may be hard to find. The GPS pin might be wrong. And this is just a few potential problems. Having confidence in the delivery customer, is a bonus. Communication is the key. The earlier it happens in the delivery, the better. This is part one of the series. Stay tuned for more. And stay safe out there.
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