The best on time delivery isn’t the current one
You’re late. Ever hear those words? Full of accusation and most often brutal truth. At times they are even more effective because they are an echo of our own thoughts. When running late.
With this in mind, this blog’s articles of late have been about ratings. This article covers another rating. The on time delivery rating. This rating is the elusive one. Indeed, if this rating were solely about the courier arriving on time, every courier would have 100%.
Crew couriers have the ideal circumstances for accurate on time measurements. For example, the precise readiness time of the cargo is known. Additionally, the courier isn’t working with as many unknowns. Moreover, the courier can estimate much more accurately. This is due to working where the cargo is being prepared.
The best on time delivery isn’t the current one
Furthermore there are delivery dispatch systems using real time data from the prep team in the restaurant kitchen. All this information combined gives the courier a precise window of opportunity. In other words, the best conditions for a speedy delivery.
This is the ideal situation. The one where most of the elements of the delivery are in the courier’s control, or influence. The solo courier isn’t working with these. Or, at least not as many of the important ones.
The elements of the pickup are less concrete for the solo courier. Furthermore, just because the app and the courier messaging service are saying a pick-up is ready, doesn’t make it so. The real time merchant situation is often subject to demand. For example, when the merchant is slammed and the staff is overwhelmed.
With this in mind it’s possible to improve on time deliveries, every time. Not only improve them, but also fine tune them to better completions. Indeed, for the solo courier this should be a consistent goal. Every time.
The best on time delivery
When the courier moves to improve the on time delivery, other improvements follow along. One of these is the courier’s customer rating. The details of this particular rating, cover a wide range. However, the on time delivery blankets many of these. Stay safe out there.
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Like, share and follow the anonymous courier on X at @Theanonymousc1. Like and follow here for the Facebook page The Anonymous Courier on FB. Also find The anonymous courier on Pinterest.
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