The best of low ratings and how to benefit

The best of low ratings. Sounds like a contradiction in terms. How can something low, be the best? Especially ratings. Usually only high ratings are rewarded. Additionally, perks and benefits coincide with high ratings. Therefore it seems unlikely there is any benefit to low ratings.

With this in mind, it’s important to know which metrics are being rated. With regards to delivery of hot fresh food. The new courier will want to monitor arrival times for pick-ups. Furthermore early is best, and on time, is spot on.

The best of low ratings and how to benefit

Additionally the courier benefits by courteous and prompt service. This includes communication with the customer when there is a slow down. In this way, the customer is in the loop. Furthermore, patience and empathy with merchant staff, is beneficial to all.

It is best to handle deliveries in this manner, and with professionalism. It creates the best chance, for positive customer satisfaction ratings. And positive earnings for the courier.

The best of low ratings and how to benefit

Completion ratings should always be 98% or above. There is the occasional delivery that flops. !00% completion is a worthy goal, however, 98% should be the minimum. The point of accepting a delivery is to complete it. Otherwise it isn’t a delivery.

The acceptance rating is next. This rating measures how many deliveries the courier accepts. It also tracks the rejected offers. This rating fluctuates. It is also one the courier will battle with the most. The solo courier, that is. Crew couriers have a built in system to eliminate the need for an acceptance rating.

The solo courier can reject offers. The rating helps incentivize the acceptance of offers. However, it should be noted that the solo courier does not have to accept an offer. The notion that the courier will be overlooked because they have a shitty rating, is bull.

The Courier

It may happen in some circumstances, however in a pinch, and in the heat of an enormous load of deliveries, the big boss app maker ain’t going to run that delivery. The courier right there, right then, will. They will not leave a delivery sitting because the low rating courier is close by.

Additionally the acceptance rating can be improved. It is as simple as accepting deliveries. The bad ones. Not all of them, just a few to get the rating up. The courier can run a plus or minus 3% in that way. After achieving a higher rating. Respectively. Stay safe out there.

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The best of low ratings and how to benefit

Virtual Dispatch