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Delivery follow through how to own a bad delivery
Delivery follow through how to own a bad delivery Sometimes it happens. The night is moving along smoothly. The flow is flowing and the next pickup is just ahead. Furthermore, it’s a pizza delivery. It doesn’t get more basic, or fun, than the pizza delivery. Don’t forget the pizza heat bag. If you don’t have…
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Going the extra mile for improved earnings
Going the extra mile for improved earnings The extra mile is more than just a faraway run. It’s also a standard of service. In fact, there are different levels of service. Customer service, that is. Once upon a time, the quality of customer service was key to repeat business. Times may have changed, but the…
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The double stack drop-off and the last minute beverage
The double stack drop-off and the last minute beverage. It shows up out of nowhere. The bonus offer that creates a stack. It can happen while the courier is on the way to the pickup location. It can also happen while the courier is waiting at a pickup location. The chances are good that the…
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Test case or special case – Tales of the Courier
Test case or special case – Tales of the Courier The first time it happened, he didn’t know what he was getting himself into. Of course, that’s how it is with a first time experience. There’s a learning curve. A feeling of uncertainty. Then the slow and inevitable realization of a better way. The better…
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A safe environment for better delivery drop-offs
A safe environment for better delivery drop-offs Some places are better than others. For example, a warm sunny beach is better than the ice cold ice sheets of the antarctic. Of course that is an opinion. However, it’s a fair assessment. Furthermore, one courier may feel at ease in some delivery locations, while other couriers…
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Top ways a canceled delivery can impact courier ratings
Top ways a canceled delivery can impact courier ratings It happens more than one would think. It seems like the tech in today’s world would be beyond old school scams. But not so much. Not only are the scams still active, but also it feels like they are getting harder to avoid. Furthermore, the courier…
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How to avoid the bottleneck effect for on time delivery
How to avoid the bottleneck effect for on time delivery It can happen on any delivery. And it can happen in different ways. However, when it happens it can slow an entire delivery down to a crawl. Every courier knows about traffic jams and merchants that run behind. Or, maybe it’s the wrong address. And…