Smoothing out the wrinkles in the limp along delivery
It doesn’t start like it’s meant to be. Then, all along the way, there are hiccups and snafus. In fact, from the moment the delivery offer is accepted, it’s a struggle. There is a moment in the very beginning when releasing the delivery feels like a possibility. However, the experienced courier tries to carry on. A rough start doesn’t mean things will not improve. Usually.
A rough start isn’t the end of the delivery. Snafus and problems don’t follow a schedule. Therefore, it is reasonable to expect the unexpected. Furthermore, experienced couriers know that deliveries have a vibe. Catch a negative one and its complications can follow all the way to the end. However, it isn’t always possible to know ahead of time, which delivery will become the one with all the wrinkles.
With this in mind, smoothing out the wrinkles in a delivery gone mad, is a specialty of the experienced courier. Depending on the type of problem, a courier may only have limited options for a resolution. For example, the delivery order is not ready when the courier arrives for the pick up. Similarly there is a problem completing the order. It seems a substitution is necessary.
Smoothing Out the Wrinkles
This is when the courier can make the best out of a slow down. Although the delay will be costly, most delivery customers appreciate the courier who sticks it out till the end. Furthermore, problems like a substitution, is one of the easier problems to be faced with. The merchant may not have the contact information for the delivery customer. This is when the courier can step up and communicate with the delivery customer.
Of course it relies heavily on if the delivery customer will respond. In the moment. Many deliveries go off the rails because there is no response to an urgent message. In extreme cases where the merchant does have the contact information for the customer, the merchant will not be able to complete the order until the customer responds. This can create a back log of couriers.
Indeed, once the courier accepts the delivery it becomes a matter of pursuing the delivery completion. Even if one thing after another works against the completion. In the case of the substitution, a phone call will be more direct than a text. Therefore, making a quick call, may get faster results. The merchant doesn’t want to lose the sale. Likewise the courier doesn’t want to lose the delivery. This is when smoothing out the wrinkles makes all the difference.
The Limp Along Delivery
After all the work getting a substitution the courier is finally on the way to the drop-off. The delay was a setback, but not a cancellation. Furthermore, the courier is moving now, so the delivery will be complete soon. This is positive news because the delivery didn’t start out like it was meant to be. There was hiccup after hiccup. However the courier stuck it out. Sometimes patience really is the key.
That is precisely when the traffic jam occurs. Moreover, the alternate route is jammed up too. It appears everyone else knew about the alternate route. It’s almost as if there’s some kind of app that gives out real time information about traffic. Nevertheless, there’s a jam and it’s not moving. Molasses moves faster than this traffic jam. This is when it becomes so important to push on through. The delivery may have to limp along to the finish, but it can be done.
There may even be additional challenges at the drop off location. The limp along delivery must be carefully completed. Therefore a quick double check when at the address is a best practice. Sometimes those numbers can be misleading as well. In fact, it could be almost anything when it comes to smoothing out the wrinkles on the limp along delivery. Stay safe out there.
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