Leave at the door, the useful holdover from innovation
Deliveries are an important part of everyday life. From hot fresh food delivery to parcel delivery to furniture delivery, the delivery business has evolved. Indeed, it has become like an unofficial industry. An industry that is growing.
Additionally, the delivery business was very helpful during a time when world events were stressful. With this in mind, there are some practices that have remained from those days. Not only remained, but also stuck. So much so, they are now part of the delivery process.
There are several articles on this site about the merits of in person deliveries. This form of customer contact is critical for a positive and personable delivery experience. In short, it can help inspire better tips for the courier.
Leave at the door, the useful holdover from innovation
This is a best case scenario for the courier. A delivery that flows smoothly, and ends with a pleasant well wish or two, is worthwhile. And successful. Furthermore, it may even evoke a smile. These are things that create a good delivery experience.
The delivery experience is important to meet at the door recipients, especially. The interaction is an opportunity for the courier to ensure a positive experience. This in turn, fosters a good customer relationship.
Working for a good and solid customer experience, is an excellent way to build a healthy customer relationship. However, the personal touch may not always be possible. For example, leave at the door. Far from being a bad thing, this delivery detail is still a very common thing. It can also be a useful thing.
Once upon a time the courier could get stuck at the door. If the door wasn’t answered. Pizza delivery drivers know this scenario very well. It is against the courier code to return with the package undelivered. The courier is stripped of all rankings and sent to courier rehab. No courier wants courier rehab.
However, thanks to leave at the door, much of that has changed. The courier is able to complete the delivery without handing the cargo off to a recipient. This allows the courier to quickly finish the delivery and become available for the next.
Leave at the door
This isn’t to imply there is nothing the courier can do. Indeed, improving the delivery experience is possible, every time. Attention to the details is possible on every delivery. Likewise, using the app to update the customer on delivery progress.
Leave at the door doesn’t mean the courier is invisible. It means the customer is invisible. The courier still has a job to finish. Stay safe out there!
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