How to improve on the botched delivery
Every courier has been there at one time or another. In the course of a sweet night on the road, a snafu occurs. Perhaps it is in the middle of a dinner rush. Maybe it is a late night delivery. Or an early morning rise and shine delivery. No matter the type of delivery, it happens. Furthermore, it happens with crew couriers as well as solo couriers.
With this in mind, a snafu on a delivery, can lead to a botched delivery. A botched delivery can set a courier back. Not only in lost time, but also in lost funds, in some cases. Therefore, keeping a delivery on track, is in the best interest of the courier, as well as the delivery customer. Close attention to delivery details is a key component in a successful delivery. An ounce of prevention, is always worth a pound of cure. So to speak.
How to improve on the botched delivery
Yet, there are times when things happen that are beyond anyone’s control. Depending on which part of the delivery process the courier is in, the solution, or fix, might have to be creative. Furthermore, depending on the nature of the problem, the courier may have to involve the app’s support, by contacting an agent.
The crew courier, in this scenario, is going to be communicating with the home base. Or, management, back at the merchant location. Any details or decisions regarding cargo replacement are handled in-house. This means the courier will have a solution quickly. A quick answer to the botched delivery allows the courier to get it out of the queue.
Similarly the courier can get back to the next delivery. This is near the same process for the solo courier. Once again, where the courier is in the delivery matters. For example, is the pickup complete? Is the problem at the drop-off location? Or did the courier have issues on the way to pick up the cargo? In every example listed one thread is common. Communication. This is how to improve on the botched delivery.
Delivery Recovery
From the moment the snafu is encountered, everyone benefits when the courier communicates. Even if the problem or issue, is not in the courier’s control. Especially if the snafu isn’t in the courier’s control. Most delivery apps have contingency options, if a delivery gets off the rails, after the pickup. The cargo is not returned to the merchant, in all cases. This is why carefully observing all the details in an app is important. Stay safe out there.
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