How reputation management can lead to better earnings
The best deliveries are quick and close by. It’s an ideal scenario because of turnover. More deliveries completed, means more deliveries accepted. Which means the potential for improved earnings. Furthermore, the opportunity to increase earnings from a delivery, is a potent motivator. Anytime there’s a bonus involved, there’s likely a potent motivation behind getting it. In terms of delivery, there are more than a few ways to help improve earnings. And reputation management is a great place to begin.
So, what is reputation management, and how does it relate to the delivery side-hustle? It’s actually a lot like it sounds. However, it isn’t related to social networks. This is about in-app ratings. Or, in the case of crew couriers, in-store ratings. This article is about the solo courier using a delivery app. In the sense of reputation management, it’s similar for both. For example, the Door dash app has its own network of merchants and couriers.
With this in mind, it’s a sure bet one visit to a merchant won’t be the last. In fact, it’s not uncommon for the courier to encounter that same merchant, during the next dinner rush. Unless, it doesn’t happen. The courier should see a return trip, or offer from the queue, within the next few delivery shifts. This relies on several factors. And reputation is definitely one of them.
Reputation Management
With a delivery app, the reputation score is as much with the merchant, as it is the delivery customer. Most couriers are used to getting rated in a delivery app. However, the merchant also has the ability to grade the courier. Although it is a different type of rating, it still matters. It influences whether or not the courier will see more offers from that particular merchant.
This is where reputation management comes into play. It isn’t a complicated process. It’s a matter of professionalism. For example, patience during delays. And respectful treatment of merchant staff. As well as the merchant’s customers. Additionally, confirming delivery pickups immediately. Especially before leaving the premises. Furthermore, assisting with substitutions. And facilitating communication between the merchant, and the delivery customer, is one way to do this.
The professional courier strives to provide a quality delivery. Therefore, consistency, can be a reputation management strategy. The payoff, is in the quality of offers the courier sees from the queue. Of course other factors come into play. Such as on time ratings, and customer reviews. Likewise, a positive word from the merchant staff helps too.
Better Earnings
Better earnings are possible. Maintaining a professional work ethic is one way to tap into them. Furthermore, it helps protect the courier’s reputation. Particularly in a network of merchants. Therefore providing the highest level of professionalism during the pickup is key. On time arrival is a big part of it. In fact, some merchants watch this one metric closely. It stands to reason. The merchant wants the best product to go to the delivery customer.
The hot fresh food is hot, and fresh, the minute it is packaged. However, it can cool rapidly. Especially if it sits in the pickup rack for too long. When the courier is on time, or early, it ensures the hot fresh food is at its best quality level. And a quality delivery leads to a satisfied customer. More often than not, satisfied customers give quality ratings. This goes a long way towards reputation management.
One of the advantages of a positive reputation is access to quality merchants. This makes a world of difference in the quality of the delivery. From start to finish the pickup, and drop-off, will feel like an exercise in professionalism. And that’s one way to influence better earnings. Stay safe out there.
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