Virtual Dispatch

Most deliveries are routine. The process is usually simple, from start to finish. The courier arrives at the pickup location, and confirms an accurate pickup. Then delivers it to a drop-off location. During the delivery, there are steps to follow, if the courier is using a delivery app. If the name of the delivery app is unknown, the process is still the same. Across the various platforms.

With this in mind, there are different ways for the courier to offer feedback. Especially when things are not up to par. In some apps, the feedback options are standard, and have options for a detailed summary of events. While other delivery apps, encourage a detailed accounting of an issue.

Delivery followups

This is similar to a crew manager, for the merchant, with an in-house crew. The courier has a recourse of action when a delivery issue arises. The courier shares the details with a crew manager. Who then works on implementing a solution. The whole process takes less than thirty minutes. Additionally, that is just a random statement. The time it takes to resolve a delivery issue, relies on how serious the issue is.

Furthermore, each situation is different. Not every issue that arises, is a serious one. Sometimes they are extremely funny. However, the context and texture will remain implied. These days it is difficult to gauge, how much of a sense of humor is available, in any given moment. In fact, having a sense of humor is the mark of an effective courier. It is usually appreciated at the door of the drop-off location. And in the members only section of this website.

The drop-off customer shows appreciation by following up with an additional tip. This occurs when a courier has made the effort to provide exemplary service. However, the additional tip doesn’t happen all the time. In fact, it may not happen a third of the time. Therefore, diligence and repetition, are key to bringing about the best feedback results. And tip results. Indeed, it is related to a solid work ethic.

Feedback Options

With solid feedback, the courier and the delivery customer have a way to communicate. Outside of the time crunch. Similarly, it is possible to comment on this article. There is a comment box immediately following the article, and comments and insights are welcome. Stay safe out there.

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