Delivery feedback and better deliveries
Delivery completion is the delivery. For the crew courier the completed delivery is followed with a return to home base. The solo courier has a return to zone priority. Both scenarios follow the completed delivery.
Furthermore, the courier relies on the completion to build up earnings. With each new delivery comes the same set of procedures. However, there is an entirely new set of circumstances. On every delivery. Additionally, the deliveries can add up. The sheer volume will create a possible snafu. More often than not.
With this in mind, the courier strives to improve completion times. This translates to more deliveries for the courier. However, there is the matter of that snafu. It sure did set things back for a minute. Or two. Now, the schedule is at risk. As well as customer satisfaction.
Delivery Feedback
Not only is there a snafu, but also it involves the app. Furthermore, the event cost more than a ding in the ratings. It also put the stats into a less than ideal area. Similarly, the courier is hustling to turn that around. However, it takes time to make up for lost time. In other words, more hustle.
Especially when backtracking. It is difficult to regain lost time. However, it’s possible to break even. Sometimes. Remaining calm is a best practice.
This scenario is a solo courier delivery snafu. Furthermore, if the event involves the app, feedback will help. Likewise with a support agent. Feedback will be needed. Additionally, this is for courier feedback. The delivery feedback is a direct line through the app. This benefits the courier. Respectively.
All kidding aside, the concept of delivery feedback and better deliveries, go hand in hand. The app relies on the courier for that input. Likewise, the courier relies on the app, for those earnings. Those earnings improve when the customer has an overall good experience. The courier does play a part in this.
When the courier adds feedback to the app, it is an opportunity to help with positive changes. Any detail could be the one that changes things for the better. This is ideal for the drop off location as well. Delivery feedback, especially from the courier, is a useful way for the app to improve.
Better deliveries
The courier is in the delivery. In real time. Furthermore, the courier has real time contact with the customer. Additionally, the courier is in real time contact with the merchant. Each perspective, offers an additional angle, of delivery feedback. The courier benefits from adding it wherever possible.
If the feedback is very helpful, all couriers may benefit from it. This is why it is important to include it when the opportunity presents itself. Like right after that snafu. Stay safe out there.
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