A Stolen Delivery and New Delivery Details
Events happening on the road, are sometimes unpredictable. Other times it is possible to know exactly what will happen next. In any given moment. The same is true for a delivery offer. Sometimes they are unpredictable. Other times a delivery offer can be a very routine experience. Especially if the courier is using a delivery app that provides detailed observations.
With this in mind, the pickup and drop-off should match. In other words, if the courier picks up a hot fresh food delivery, a hot fresh food delivery should be delivered. However, this doesn’t always happen. There are reasons, but only a few. For example, snafus and cargo accidents. Or delayed pickups and canceled orders. In these examples the deliveries will not get a completion.
Furthermore, the delivery is in trouble because of something beyond the courier’s control. In these moments there are steps to take. Especially if the courier is using a delivery app. The app allows the courier to seek a resolution for the issue. Particularly if the delivery is in jeopardy. In fact, the steps for resolution in the delivery app, are straightforward and easy to follow.
A Stolen Delivery
That is one of the advantages of a delivery app. Predetermined methods for almost any contingency. However, most delivery apps are unable to stop a stolen delivery. Especially if it’s the courier, swiping the goods.
It is important to note that real couriers do not steal deliveries. A delivery stolen from a delivery app is the result of a bad actor. Or a jackass. Not only does a stolen delivery create a bad customer experience, but also casts a bad light on real couriers. In the delivery zone, it is possible for one bad apple to ruin the barrel for the rest.
Fortunately, the delivery apps are taking steps to prevent, or at least curtail, a stolen delivery. These are simple steps, but they are effective. Furthermore, it only takes a small amount of time. It is also very similar to a shopping delivery process. With regard to the receipt.
Delivery Details
The delivery app Doordash, has a method that is fast becoming the norm. It is about the receipt that comes with the delivery pickup. Once the courier confirms the pickup, another screen or step, toggles. In this new step the courier gets a picture of the receipt. The courier submits the picture through the app. After this, the app confirms the picture’s authenticity. Then the courier can confirm the pickup in the app, as per normal.
The process is relatively quick. After confirmation, the delivery can proceed as normal. This process is an effective way to curtail stolen deliveries. Particularly if it is an inside job. It is even possible to select a no receipt option. This option is very nearly the same as having the receipt. However, a picture of the entirety of the cargo gets the proof needed. More on this topic in upcoming articles. Stay safe out there.
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