A more professional delivery experience and a winning smile
It’s the winning smile that brings things up a notch. In the first moment, when a stranger is greeted at their door. That one chance at a positive first impression. One that keeps on giving. Perhaps the offer was better than average. Or maybe it was an average offer. Either way, it’s the professionalism that saves the day.
Furthermore, the professionalism in a good delivery, has a ripple effect. This effect can be as simple as a happy customer. However, a happy customer, means a job well done. In most cases. Additionally, happy customers tend to return for future visits.
Especially when there is a winning smile involved. A courier shouldn’t underestimate the winning smile. This one simple thing is the gateway to an excellent completion. Likewise, it can increase earnings in unexpected ways. For example, an add-on, additional tip. One that happens after the delivery completion.
A more professional delivery experience
This does not always happen. However, there are times when it does, and it all starts with a winning smile. Furthermore, this is at the door. The place where the customer is finally connected to the cargo. The most professional delivery experience is one that happens throughout the delivery process.
With this in mind, an industrious courier is always searching. The search is for communication. As early as possible in the delivery. Communication with the drop-off location, respectively. Personally I think a quick – “I’ve arrived at the restaurant to pick up the order” message, helps considerably.
This gives the customer a chance to calibrate the app. A way to match the courier’s precise location. In short, the courier dot on the map is more accurate. They are always watching. Therefore, communication is the best clarification, for GPS pin locations. And a professional, overall delivery experience.
All of this is about quality customer service. Quality customer service is the essence of a more professional delivery. Especially, when accompanied by a winning smile. Stay safe out there.
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A more professional delivery experience
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