Virtual Dispatch

Meet at the door. Leave at the door. Also, which door? The special notes do not specify a particular door, so, the front door is the default choice.

A courier has several details to monitor when arriving at the drop off location. Depending on the time of day, these details are important to the completion of the delivery. The completion.

Furthermore, there is another important task. One that is as important as minding the details. This is the customer experience. It’s importance has been overshadowed by no contact deliveries in the past. The distant past.

3 Ways a Courier Can Improve

This article is about the customer experience, and a few ways to improve it, as a courier. A good customer experience, improves the courier’s delivery quality. Furthermore, it establishes good relations with customers.

When a courier accepts an offer, the job has begun. Communicating with the customer at this point is important. It’s a way to assure that the delivery is underway.

It is also a good way to know that the customer is receiving the courier’s messages, in a timely way. Not only does it guarantee contact, but also it means quick order fixes at the merchant. Respectively.

When the courier communicates early, additional details can be learned. For example, gate codes or don’t ring the doorbell. This can improve the customer experience. Also the courier’s bottom line.

The Customer experience

There are ways to improve the customer experience, when the courier arrives for pickup.

Firstly, checking to be sure the correct order is being picked up. The order usually has a receipt attached, that will have the customer name. If not, ask the merchant staff for help.

Secondly, checking to make sure all items are included. A sealed package is a sealed package. Couriers do not open packages. Checking for items such as drinks and salads, or larger items such as gallons of tea, is important.

Finally, it is down to the drop-off location. Leave at the door is still a valid delivery request. The courier can ensure the delivery is completed, by alerting the customer that the delivery is there. And then again in the app.

3 ways a courier can improve the customer experience

Meet at the door, is the best way to make the hand-off. This adds to the customer experience, and ensures that the courier has a completion. Improving the customer experience is a benefit to both the customer, and the courier. Stay safe out there.